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Service Excellence Awards

We are delighted to announce the finalists of the Midlands Service Excellence Awards 2020.  

There are several business awards that are available each year but not many specifically recognise and reward service excellence.

These awards are presented annually to those individuals, companies and organisations that are viewed by the judging panel as exemplar in the provision of service excellence. The award winners will be announced at a prestigious black-tie dinner awards event on Thursday, 7 October 2021 at Hogarths Hotel. The event will additionally give all businesses the opportunity to enhance their business profile and brand through association and sponsorship of different aspects of the evening.

The evening includes a drinks reception (at 6.45pm), 3-course dinner and after-dinner speaker with a fantastic opportunity to host clients/customers/your management team and staff and to network with other dinner guests.

Thirteen service excellence awards will be presented at the dinner. These awards will promote, recognise and celebrate the best in the Midlands region with category finalists and winners epitomising the exceptionally high standards set and achieved in the region.

This year will be a little unusual due to the pandemic, so the 2020 awards will be presented in 2021!  Our sincere thanks to everyone for your patience and understanding of the situation.  We are delighted that there is a desire to attend the awards 'live' rather than a virtual event, so we will look forward to celebrating with you all at the new date of 7th October.  Plenty of time to brush off your party clothes!

2020 Finalists

Financial Services Company of the Year

Metro Bank

Arden Bookkeeping

Jukes Insurance Brokers

Dafferns LLP

Professional Services Company of the Year

Claremont Planning Consultancy

Dafferns LLP

Risk Evolves

Three Point Design

Triton Telecom

Zenzero Solutions

Innovation or STEM Company of the Year

Coventry University - Institute of Coding


Inquisitive Explorers T/a Femtinos

Risk Evolves

School of Code

Hotel of the Year

Hampton by Hilton Birmingham Broad Street

Hogarths Hotels and Restaurants

Hotel du Vin - Birmingham

Indigo Hotel - Stratford-upon-Avon

Hotel Indigo - Birmingham

Stratford Park Hotel & Golf Club

Restaurant or Bar of the Year

Dirty Martini Birmingham

Gino D'Acampo Birmingham

Mallory Court Country House Hotel and Spa

The Butchers Social

The Lost & Found

The Wilderness

Training Provider or Educational Establishment of the Year

Dafferns LLP

Helping Hands Tuition

Inquisitive Explorers T/a Femtinos

NatWest Entrepreneur Hub

School of Code

Tim Skene

Family Business of the Year

Bear Cleaning


Glass & Glass Optometrists

Jukes Insurance Brokers

Wadsworths Solicitors

Wootton Park

Charity or Community Contributor of the Year

Breaking the Silence

CARE Herefordshire CIC


Hogarths Hotels & Restaurants

Heart of England Community Foundation

Parkinson's UK

Unsung Hero of the Year

Amy Willock – Dirty Martini Birmingham

Raj Holness - Breaking the Silence

Sonya Cary - CARE Herefordshire CIC

Chantall Herbert - Hands On At Work

Samuel Lardner - LemonZest Events

Libby Aston - Ronald McDonald House Charities

Rising Star of the Year

Anna Ferris - Arden Bookkeeping

Chantall Herbert - Hands On At Work

Sara Tomaszewska - Little Media Agency

Michal Nowinski - Arup

Jess Taylor-Jones - Redditch Dog Walking

Katie West - Ronald McDonald House Charities

Team of the Year


Lemon Zest Events

NatWest Entrepreneur Hub

Quadrant Events

The Mount Hotel Country Manor

Unique Venues Birmingham

Company of the Year


Escape Hunt Birmingham

Gallagher - Coventry

Glass & Glass Optometrists

Risk Evolves

Wadsworths Solicitors

There are many opportunities to get involved with these prestigious awards.  All the details you need are in the awards sponsorship document here


Please contact events director, Henrik Court either by email or call 07786 915823.

The awards are a proud collaboration between Henrik Court Events Management Limited and First Impressions Training Limited.