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Recent Posts

10 things we learned from writing our book

This time last year we were just starting to write our book, we didn't even have a title at that point, although we had a very good idea of what we wanted to include. We spent the next 6 months planning, writing and editing and the next 5 months with our proof readers, copy editors, designers, typesetters and of course our publisher, Alison Jones.

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Trusted Book Launch

On 23rd November, we were very proud to invite our friends, family, valued clients and contacts to the launch of our book, Trusted: The human approach to building outstanding client relationships in a digitised world. In 'Trusted' we introduce you to our T-Spot Model, the 5 elements of building trust.

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10 Tips to improve your clients' perception of your business

In business, we must differentiate ourselves through our brand, through our product offering and, in a service business in particular, through the behaviour of our people.

Your clients’ perceptions of your organisation are developed through the people they interact with in your company.

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George Osborne's First Impressions

As George Osborne steps into his new role as Editor of the Evening Standard, I was invited to speak to Adrian Chiles on BBC Radio 5 Live to talk about George making a good first impression.

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Dress Code Debate

A publicity campaign is underway to help employers and their employees understand their rights when it comes to dress code in the work place.

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Meeting and Greeting: Getting It Right Across Cultures

In recent months all eyes have been firmly focused on leaders of the world as we experience change like never before. Every word they say comes under intense scrutiny and while their words and promises may change - and often do - the one thing that is a clear indicator of their composure, poise and confidence in any situation is their body language, in particular their greetings.

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Does your handshake stand the test?

At a recent workshop we ran for senior level mangers we included a brief ice-breaker exercise, something we'd intended to spend a few minutes on at the start of the session.The amount of discussion provoked by this exercise was very interesting. The exercise was simply to shake hands. It’s a brief gesture and a standard introduction in business. It’s something we do all the time, but have you ever stopped to consider what your handshake is saying about you?

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5 Ways to Use Change to Your Advantage

Circumstances which lead to change within an organisation are generally met with an understandable degree of caution. Management have to make difficult decisions and the feelings of uncertainty experienced by staff can take their focus away from their work. Before long, the momentum and morale of your organisation can grind to a halt as everyonetentatively awaits the outcome of decisions which will shape its future.

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8 Steps to Confidently Lead your Organisation Through Change

Change is inevitable. It can lead to times of great opportunity and also to times of great uncertainty. Change within an organisation can be something we initiate ourselves, or it can be completely outside of our control, for example changes in personal circumstances for key members of staff or changes in the wider environment that we have very little control over such as political or legal changes.

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