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Recent Posts - April 2018

Mistakes don't have to be costly

We all make mistakes. Sometimes we have the opportunity to put them right, sometimes we don't.

Your customers won't always tell you when they're unhappy, instead, they'll tell their friends, family and anyone who they can reach through various social media channels. These customers vote with their feet and are the most damaging to your business. Your churn rates increase, your ability to attract new customers is diminished and your reputation is tarnished.

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