Recent Posts | First Impressions Skip to content

Please call us on:

01926 623038

Recent Posts

Connecting on a human level

We have spent the last two days exhibiting and speaking at Accountex at ExCel. We had planned to do lots of social media, live tweeting, video and photos - but - we didn't do that. Instead, we did what we always do, we connected on a human level. We had great conversations, connected with many lovely people and started, what we hope will be great collaborations.

Read more

Mistakes don't have to be costly

We all make mistakes. Sometimes we have the opportunity to put them right, sometimes we don't.

Your customers won't always tell you when they're unhappy, instead, they'll tell their friends, family and anyone who they can reach through various social media channels. These customers vote with their feet and are the most damaging to your business. Your churn rates increase, your ability to attract new customers is diminished and your reputation is tarnished.

Read more

10 things we learned from writing our book

This time last year we were just starting to write our book, we didn't even have a title at that point, although we had a very good idea of what we wanted to include. We spent the next 6 months planning, writing and editing and the next 5 months with our proof readers, copy editors, designers, typesetters and of course our publisher, Alison Jones.

Read more

Trusted Book Launch

On 23rd November, we were very proud to invite our friends, family, valued clients and contacts to the launch of our book, Trusted: The human approach to building outstanding client relationships in a digitised world. In 'Trusted' we introduce you to our T-Spot Model, the 5 elements of building trust.

Read more

10 Tips to improve your clients' perception of your business

In business, we must differentiate ourselves through our brand, through our product offering and, in a service business in particular, through the behaviour of our people.

Your clients’ perceptions of your organisation are developed through the people they interact with in your company.

Read more

George Osborne's First Impressions

As George Osborne steps into his new role as Editor of the Evening Standard, I was invited to speak to Adrian Chiles on BBC Radio 5 Live to talk about George making a good first impression.

Read more

Dress Code Debate

A publicity campaign is underway to help employers and their employees understand their rights when it comes to dress code in the work place.

Read more

Meeting and Greeting: Getting It Right Across Cultures

In recent months all eyes have been firmly focused on leaders of the world as we experience change like never before. Every word they say comes under intense scrutiny and while their words and promises may change - and often do - the one thing that is a clear indicator of their composure, poise and confidence in any situation is their body language, in particular their greetings.

Read more
Showing page 1 of 5.